Terms and Conditions

Terms and Conditions

Last Updated: January 1, 2024

Welcome to Heera IT Company ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website heera.shop and our services. By accessing or using our website and services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using our website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Services

Heera IT Company provides comprehensive IT solutions including but not limited to:

• Web and mobile application development
• Cloud and hosting solutions
• Cybersecurity services
• Custom software development
• IT support and consulting
• Infrastructure management

3. Use of Website

You may use our website for lawful purposes only. You agree not to use the website:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code

4. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for any activities that occur under your account.

5. Intellectual Property Rights

The website and its original content, features, and functionality are and will remain the exclusive property of Heera IT Company and its licensors. The website is protected by copyright, trademark, and other laws.

6. Service Terms

6.1 Project Scope

All services will be provided according to the agreed project scope, timeline, and specifications as outlined in our service agreements or proposals.

6.2 Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information
• Timely feedback and approvals
• Payment of fees as agreed
• Compliance with applicable laws and regulations

6.3 Project Delays

We are not responsible for project delays caused by client's failure to provide necessary information, approvals, or payments.

7. Payment Terms

Payment terms will be specified in individual service agreements. Generally:

• Payment is due as per the agreed schedule
• Late payments may incur additional charges
• Services may be suspended for non-payment
• All prices are exclusive of applicable taxes

8. Cancellation and Termination

Either party may terminate services with written notice. Termination terms will be specified in individual service agreements. Upon termination:

• Payment for completed work is due
• We may retain copies of work for our records
• Confidentiality obligations continue
• Return of materials will be as agreed

9. Warranties and Disclaimers

We provide our services "as is" and "as available." We disclaim all warranties, express or implied, including but not limited to:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free service

10. Limitation of Liability

In no event shall Heera IT Company be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

11. Indemnification

You agree to indemnify and hold harmless Heera IT Company from any claims, damages, losses, liabilities, and expenses arising out of:

• Your use of our services
• Your violation of these terms
• Your violation of any third-party rights
• Content you provide to us

12. Confidentiality

We respect the confidentiality of client information and agree to:

• Keep client information confidential
• Use information only for providing services
• Not disclose information to third parties without consent
• Implement appropriate security measures

13. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, or government actions.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

15. Dispute Resolution

Any disputes arising from these Terms will be resolved through:

• Good faith negotiations
• Mediation if negotiations fail
• Arbitration in Jaipur, Rajasthan
• Court proceedings as a last resort

16. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms constitute the entire agreement between you and Heera IT Company regarding the use of our website and services, superseding any prior agreements.

19. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

20. Service Level Agreements

For specific services, separate Service Level Agreements (SLAs) may apply, which will be provided as part of the service contract.

21. Data Protection

Our data protection practices are governed by our Privacy Policy, which forms part of these Terms by reference.

22. Third-Party Services

Our services may integrate with third-party services. We are not responsible for the availability, functionality, or terms of such third-party services.

23. Updates and Maintenance

We reserve the right to perform maintenance and updates to our services, which may result in temporary unavailability.

24. Compliance

Both parties agree to comply with all applicable laws and regulations in the performance of services under these Terms.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.