Privacy Policy
Last Updated: January 1, 2024
Heera IT Company ("we," "us," or "our") operates the website heera.shop (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, company name, and mailing address
- Technical Information: IP address, browser type, operating system, and device information
- Usage Data: Information about how you use our website and services
- Communication Data: Messages, feedback, and correspondence you send to us
- Business Information: Information about your business needs and project requirements
1.2 How We Collect Information
We collect information through various methods:
- Information you provide directly when contacting us or using our services
- Automated collection through cookies and tracking technologies
- Information from third-party sources when legally permitted
- Information gathered during service delivery and support
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide and maintain our IT services
- Communication: To respond to your inquiries and provide customer support
- Business Operations: To manage our business relationships and improve our services
- Legal Compliance: To comply with applicable laws and regulations
- Marketing: To send you promotional materials (with your consent)
- Analytics: To analyze usage patterns and improve our website
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you have given explicit consent for sharing
4. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Access controls and authentication mechanisms
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy
- Secure hosting and backup solutions
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand website usage and improve performance
- Functional Cookies: To remember your preferences and settings
- Marketing Cookies: To deliver relevant advertisements (with consent)
You can manage cookie preferences through your browser settings.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:
- The nature of the information collected
- Legal and regulatory requirements
- Business needs and relationships
- Your consent and preferences
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your information to another service
- Restriction: Request limitation of processing
- Objection: Object to processing of your information
- Withdraw Consent: Withdraw previously given consent
8. International Data Transfers
If you are located outside India, please note that we may transfer your information to India and process it there. We ensure appropriate safeguards are in place for such transfers:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Your explicit consent
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
- Displaying a notice on our website
12. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
13. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.
14. Compliance
We are committed to complying with applicable data protection laws and regulations, including:
- The Information Technology Act, 2000 (India)
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- The Personal Data Protection Bill (when enacted)
- Other applicable privacy and data protection laws
15. Consent
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Your privacy is important to us, and we are committed to protecting your personal information. If you have any questions or concerns about this Privacy Policy, please contact us using the information provided above.